Potential Cases for the Pearls

Potential Cases for the Pearlson/Saunders Textbook
July 2, 2003

Sources: HBSP Case Library (which includes cases from HBS, Ivey, University of Hong Kong and several other sources). All of the cases listed here are available from the website: www.hbsp.edu; Idea Group Publishing at www.it-case-studies.com; CAIS at cais.aisnet.org

NOTE: These are only suggestions. Most cases could quite easily be used for several chapters. Course instructors are encouraged to read over the cases before ordering them for their course to insure the selections meet teaching objectives.
Chapter 1: IS Strategy Triangle

– Tesco PLC (HBS case 503-036, March 6, 2003)
– PassAct, Inc. (HBS Case 602-026, March 13, 2003)
– Telewest Communications, PLC (HBS case 802-011, Oct. 15, 2002, setting: UK)
– Government E-Procurement: Electronic Tendering System in the Hong Kong SAR (UHK case HKU238, June 25, 2002, setting: Hong Kong)
– Wyndham International: Fostering High Touch with High Tech (HBS case 803-902, Feb. 11, 2003, setting: global)
– iSteelAsia–2001 (HBS case 302-074, Dec. 17, 2001, setting: Asia)
– Alibris (A) (HBS case 601-111, Mar. 13, 2002, setting: internet)
– Webvan (HBS case 602-037, Mar 13, 2003)
– British Airways: Using Information Systems to Better Serve the Customer, Sasser, W. Earl, Jr.; Klein, Norman; Harvard Business School, Nov. 1994. Product Number: 9-395-065
– The Ritz Carlton: Using Information Systems to Better Serve the Customer, Sasser, W. Earl, Jr.; Jones, Thomas O.; Klein, Norman; Harvard Business School Case 9-395-064, May 1995
– Manheim Auctions, Communications of AIS, June, 1999, Volume 1 Article 20 http://cais.aisnet.org/articles/default.asp?vol=1&art=20 (setting: global)
– Introducing Expert Systems at The Corporation” by Jay Liebowitz, Idea Publishing Group. IT5555, 8 pages (setting: US)
– Risks and Rewards at Frontier Communications: Improving Customer Service Using Client/Server Technology,” K. Mathieson and T. Toland , Idea Publishing Group. IT5561, 11 pages (setting: US)
– Business Reeingineering at a Large Government Agency,” N. McGarry and T. Beckman, Idea Publishing Group. IT5562, 25 pages (setting: US)
– End-User computing at BRECI: The Ordeals of a One-Person IS Department,” K. Moffitt. Idea Publishing Group. IT5563, 11 pages (setting: US)
– Implementing a Wide-Area Network at a Naval Air Station: A Stakeholder Analysis,” S.P. Hocevar, B.A. Frew, and V.C. Bayer. Idea Publishing Group. IT5568, 13 pages (setting: US)
– Reengineering the Selling Process in a Showroom,” J. Crnkovic, N. Janicijevic, and G. Petkovic, Idea Publishing Group. IT5630, 14 pages (setting: Yugoslavia)
– Enterprise Wide Strategic Information Systems Planning for Shanghai Bell Corporation,” Y. Long, F. Fui-hoon Nah, and Zhanbei Shu. Idea Publishing Group. IT5581, 16 pages (setting: China)
Chapter 2: Strategic Use of IS

– Vicinity Corp.: Turning Web Traffic into Store Traffic (HBS Case 602-031, Nov. 30, 2001)
– Tesco PLC (HBS case 503-036, March 6, 2003)
– PassAct, Inc. (HBS Case 602-026, March 13, 2003)
– CISCO Systems: Building leading Internet Capabilities (HBS Case 301-133, Dec. 17, 2001, Setting: Silicon Valley, CA)
– Extending and Electronic Trade Network to Sustain Competitive Advantage (UHK case HKU157, Nov. 9, 2001, setting: Hong Kong)
– Telewest Communications, PLC (HBS case 802-011, Oct. 15, 2002, setting: UK)
– Japan Net Bank: Japan’s First Internet Only Bank (UHK case HKU178, Jan. 24, 2002, Setting: Japan).
– iSteelAsia–2001 (HBS case 302-074, Dec. 17, 2001, setting: Asia)
– PSA: The World’s Port of Call (HBS case 802-003, Jul. 9, 2002, Setting: Singapore)
– Wyndham International: Fostering High Touch with High Tech (HBS case 803-902, Feb. 11, 2003, setting: global)
– Business Innovation: The MTR’s eInstant Bonus Project (UHK case HKU201, July 26, 2002, setting: Asia)
– Monster.com: Success beyond the bubble (HBS case 802-024, Jan. 7, 2002, setting: global)
– DeRemate.com: Building a Latin American Internet Auction Site (HBS case 702-454, Jan 24, 2002, Setting: Latin America)
– Webvan (HBS case 602-037, Mar 13, 2003)
– Frito-Lay, Inc.: A Strategic Transition, 1980-1986, by L. Applegate, HBS Case 194-107 1996
– Otisline by W. McFarlan and D. Stoddard, HBS case 1 86304, 7/15/90
– Data Administration in Citibank Brazil (Abridged), by Shoshana Zuboff ; Gloria Schuck (HBS case number 486081 10/27/86
– Custom Made Apparel and Individualized Service at Lands’ End, Communications of AIS, January 2003, Volume 11 Article 3 http://cais.aisnet.org/articles/default.asp?vol=11&art=3 (setting: North America)
– Sherwin-Williams’ Data Mart Strategy: Creating Intelligence Across the Supply Chain, Communications of AIS, May, 2001, Volume 5 Article 9 http://cais.aisnet.org/articles/default.asp?vol=5&art=9 (setting: USA)
– End-User computing at BRECI: The Ordeals of a One-Person IS Department,” K. Moffitt. Idea Publishing Group. IT5563, 11 pages (setting: US)
– Developing Inter-Organizational Trust in Busines-to-Business E-Commerce Participation – Case Studies in the Automotive Industry, P. Ratnasingam, Idea Publishing Group Case, 11 pages, IT 5610 (setting: Australia)
– Analyzing the Evolution of End User Information Technology Performance: A Longitudinal Study of a County Budget Office, J. Sacco and D. Hackler, Idea Publishing Group Case, 14 pages, IT 5611 (scope: U.S.)
– Risk in Partnerships Involving Information Systems Development: Lessons From a British National Health Service Hospital Trust, G. Harindranath, J.A.A. Sillince, and R. Holloway, Idea Publishing Group Case, 22 pages, IT 5619 (setting: UK)
– Success and Failure in building Electronic Infrastructure in the Air Cargo Industry: A Comparison of the Netherlands and Hong Kong SAR, E. Christiaanse and J. Damsgaard, Idea Publishing Group Case, 13 pages, IT 5645 (setting: worldwide)
– Success in Business-to-Business E-Commerce: Cisco New Zealand’s Experience, P. Ratnasingam, Idea Publishing Group Case, 19 pages, IT 5649 (setting: New Zealand)
– The Role of Virtual Organizations in Post-Graduate Education in Egypt – The Case of the Regional IT Institute, S. Kamel, Idea Publishing Group Case, 13 pages, IT 5653 (setting: Egypt)
Chapter 3: Organizational Impacts
– Connor Formed Metal Products by L. Applegate, D. Stoddard, and M. Conrad. HBS Case 193003 1994
– Mrs. Fields, Inc. –1977-87 by Linda Applegate and Keri Pearlson, Product #: 194064, 16 pages, Publication Date: 2/21/95
– Mrs. Fields 1988-92 by Linda Applegate and Keri Pearlson, Product Number 194065, 12 pages, Publication Date: 11/11/94
– Verifone: The Transaction Automation Company by Donna B. Stoddard ; Richard L. Nolan ; Hossam Galal , Harvard Business Case Study number 195088 , 7/12/95
– Government E-Procurement: Electronic Tendering System in the Hong Kong SAR (UHK case HKU238, June 25, 2002, setting: Hong Kong)
– Wyndham International: Fostering High Touch with High Tech (HBS case 803-902, Feb. 11, 2003, setting: global)
– Administrative Data Project (A) (HBS case 803-051, Feb. 19, 2003, setting: Boston)
– Andia Bottling Co. (HBS case 102-040, Oct. 1, 2002, setting: South America)
– Cisco China (HBS case 302-069, Dec. 18, 2001, setting: China)
– Alibris (A) (HBS case 601-111, Mar. 13, 2002, setting: internet)
– DxR Case Study, Communications of AIS, March 2000, Volume 3 Article 5 http://cais.aisnet.org/articles/3-5/default.asp?View=html&x=31&y=9 (setting: small town Illinois)
– Case Study of the St. Paul companies Virtual Ofice for Risk Control Division – N. Johnson, Idea Publishing Group Case, 11 pages, IT 5597 (setting: U.S.)
– IT Help Desk Implementation: The Case of an International Airline – S. Clarke and A. Greaves, Idea Publishing Group Case, 19 pages, IT 5614 (setting: worldwide)
– Systems Development by Virtual Project Teams: A Comparative Study of Four Cases – D. Croasdell, A. Fox and S. Sarker, Idea Publishing Group Case, 17 pages, IT 5682 (setiing: worldwide)

Chapter 4: IT and the Design of Work
– Tale of Two Airlines in the Network Age: Or Why the Spirit of King George III is Alive and Well (HBS case 302-128, Jun 11, 2002, Setting: US)
– Business Innovation: The MTR’s eInstant Bonus Project (UHK case HKU201, July 26, 2002, setting: Asia)
– Dubai Ports Authority (A) (HBS case 603-061, Feb. 5, 2003, setting: middle east)
– Otis Elevators: Managing the Service Force, J. Cash, J. O’Neil and K. Ostrofsky, HBS Case 191-213, 2/92
– Chemical Bank: Technology Support for Cooperative Work, L. Applegate and D. Stoddard HBS case 193-131, 9/15/95New Technology and Job Design in a Phone Company, R. Walton, HBS case 483073, 483074 and 483075 12/2/82
– An Internet-Based Workflow System: The Case of Lawrence Livermore National Laboratories’ Zephyr Project, J. Gebauer and H. Schad, Idea Publishing Group, 12 pages, IT 5544, (setting: U.S.) The Telecommuting Life: Managing Issues of Work, Home and Technology, G. Kelly and K. Locke, Idea Publishing Group, 11 pages, IT 5553, (setting: U.S.)
– The Lonely Comate: The Adoption Failure of an Intranet-Based Consumer and Market Intelligence System, P. Hendriks and W. Jacobs, Idea Publishing Group, 21 pages, IT 5562, (setting: U.S.)

Chapter 5: IT and Business Processes

– PassAct, Inc. (HBS Case 602-026, March 13, 2003)
– Tale of Two Airlines in the Network Age: Or Why the Spirit of King George III is Alive and Well (HBS case 302-128, Jun 11, 2002, Setting: US)
– Dubai Ports Authority (A) (HBS case 603-061, Feb. 5, 2003, setting: middle east)
– Webvan (HBS case 602-037, Mar 13, 2003)
– NIBCO’s Big Bang, Communications of AIS, January, 2001, Volume 5 Article 1 http://cais.aisnet.org/articles/default.asp?vol=5&art=1 (setting: USA)
– Beginning SAP R/3 Implementation at Geneva Pharmaceuticals, Communications of AIS, August, 2000, Volume 4 Article 2 http://cais.aisnet.org/articles/default.asp?vol=4&art=2 (setting: global)
– Consumer-Centric Reengineering at the Colorado Department of Revenue, Communications of AIS, June, 2000, Volume 3 Article 16 http://cais.aisnet.org/articles/default.asp?vol=3&art=16 (setting: Colorado government)
– Information Technology,Process Reengineering, and Performance Measurement: A Balanced Scorecard Analysis of Compaq Computer Corporation, Communications of AIS, February, 1999, Volume 1 Article 8 http://cais.aisnet.org/articles/default.asp?vol=1&art=8 (setting: USA)
– Big-Bang ERP Implementation at a global Company, N. Pliskin and M. Zaratski, Idea Publishing Group, 16 pages, IT 5510, (setting: Israel)
– Implementation Failure of an Integrated Software Package: A Case Study from the Far East, Idea Publishing Group, 18 pages, IT 5511, (setting: Hong Kong)
– Reinventing Business Processes Through Automation: A Case Study, D. Paper, Idea Publishing Group, 11 pages, IT 5543, (setting: U.S.)
– An Internet-Based Workflow System: The Case of Lawrence Livermore National Laboratories’ Zephyr Project, Idea Publishing Group, 12 pages, IT 5544, (setting: U.S.)
– Business Process Reengineering for the Use of Distance Learning at Bell Canada, T. Whalen, Idea Publishing Group, 14 pages, IT 5551, (setting: Canada)
– The Clinical Information System: A Case of Misleading Design Decisions, G. Dhillon, Idea Publishing Group, 13 pages, IT 5560, (setting: U.K.)
– Business Reengineering at a Large Government Agency, N. McGarry and T. Beckman, Idea Publishing Group, 11 pages, IT 5562, (setting: U.S.)
– A Comprehensive Process Improvement Methodology: Experiences at Caterpillar’s Mossville Enging Center (MED), Idea Publishing Group, 12 pages, IT 5566, (setting: U.S.)
– Identifying Business Processes for, and Challenges to, Electronic Supply Chain Management: A case study in a small business in North-West Tasmania, Australia, T. Sinkkonen, Idea Publishing Group, 14 pages, IT 5586, (setting: Australia)
– The Dilemma of Farm Group between Redesigning of Business Processes and Rebuilding of Management Information Systems, E. Ng., A. Farhoomand, P. Banerjee, Idea Publishing Group, 19 pages, IT 5601, (setting: Asia Pacific)
– Adopting the Process View: A Case Study of Modeling Change in the Not-for-Profit Sector, A. Bryant and V. Syan, Idea Publishing Group, 22 pages, IT 5609, (setting: U.K.)
– Everyone’s Watching: The Remarkably Public Reorganization of the Nevada Department of Motor Vehicles, W. Kuechler and D. Edberg, Idea Publishing Group, 16 pages, IT 5613, (setting: U.S.)
– Reengineering the Selling Process in a Showroom, J. Crnkovic, N. Janicijevic, and G. Petkiovic, Idea Publishing Group, 14 pages, IT 5630, (setting: Yugoslavia)
– A Process Approach for Selecting ERP Software: The Case of Omega Airlines, J. Verville, Idea Publishing Group, 26 pages, IT 5655, (setting: U.S.)
– Business Process Redesign in Travel Management in a SAP R/3 Upgrade Project, M. Schallert, 14 pages, IT 5674, (setting: Australia)
– Rx for Integration: Lessons Learned in Health Care EAI, H. Nemati, S. Stewart, F. Sherrill-Huffman, Idea Publishing Group, 17 pages, IT 5680, (setting: U.S.)
Chapter 6: Architecture and Infrastructure

– PassAct, Inc. (HBS Case 602-026, March 13, 2003)
– CISCO Systems: Building leading Internet Capabilities (HBS Case 301-133, Dec. 17, 2001, Setting: Silicon Valley, CA)
– Japan Net Bank: Japan’s First Internet Only Bank (UHK case HKU178, Jan. 24, 2002, Setting: Japan).
– Cisco China (HBS case 302-069, Dec. 18, 2001, setting: China)
– Alibris (A) (HBS case 601-111, Mar. 13, 2002, setting: internet)
– Microsoft Security Response Center (A) (Ivey case study 901E19, Jul 25, 2001, setting: USA)
– Banking on the Old Technology: Understanding the Organisational Context of ‘Legacy’ Issues- Communications of AIS, July 1999, Volume 2, No. 8 http://cais.aisnet.org/articles/default.asp?vol=2&art=8 (setting: UK)
– DSL Provisioning: Redefining “Customer Service”, Communications of AIS, December, 2001, Volume 7 Article 21 http://cais.aisnet.org/articles/default.asp?vol=7&art=21 (setting: USA)
– TDG Engineering: Do We Really Need Another Upgrade? Communications of AIS, February, 2002 , Volume 8 Article 17 http://cais.aisnet.org/articles/default.asp?vol=8&art=17 (setting: USA)
– Amazon.com: Exploiting the Value of Digital Business Infrastructure, L. Applegate and M. Collura HBS case number 800330 9/5/2000
– Brooklyn Union Gas: OOPS on Big Iron, B. Konsynski and E. Andersen (HBS case number 192144 6/12/1992)
– PricewaterhouseCoopers: Building a Global Network, Ali F. Farhoomand; Marissa McCauley; Peter Lovelock; Minako Fukagata (HBS case number HKU096, Hong Kong University, 1/1/00)
– Hong Kong’s National Information Infrastructure, Ali F. Farhoomand and Pauline Ng, Hong Kong University Case (Library), Publication Date: 01/01/1998, Product #HKU017
– Tom Thumb Supermarkets, Blake Ives (Louisiana State University), 1994,
(http://www.cox.smu.edu/mis/cases/tomthumb/case.html )
– Daton Corporation, Ajit Kambil (New York University), 1993, (http://www.stern.nyu.edu/~akambil/teaching/cases/daton.html)
– Prudential Chamberlain Stiehl: The Evolution of an IT Architecture for a Residential Real Estate Firm, A. Borchers and B. Mills, Idea Publishing Group, 16 pages, IT5622, (setting: U.S.)
– Information Systems Development and Business Fit in Dynamic Environements, P. Kanellis, P. Papadopoulou and D. Martakos, Idea Publishing Group, 12 pages, IT5669, (setting: Greece)
– Nation-Wide ICT Infrastructure Introduction and Its Leverage for Overall Development, P. Pale and J. Gojsi, Idea Publishing Group, 24 pages, IT5690, (setting: Croatia)
Chapter 7: Doing Business on the Internet

– Global Sources Ltd.: The evolution of B2B (Ivey case 901M65, April 30, 2002, setting: Asia)
– CISCO Systems: Building leading Internet Capabilities (HBS Case 301-133, Dec. 17, 2001, Setting: Silicon Valley, CA)
– Vicinity Corp.: Turning Web Traffic into Store Traffic (HBS Case 602-031, Nov. 30, 2001)
– Tesco PLC (HBS case 503-036, March 6, 2003; setting: UK)
– Cybersettle (HBS case 902-158, Dec. 4, 2001)
– Japan Net Bank: Japan’s First Internet Only Bank (UHK case HKU178, Jan. 24, 2002, Setting: Japan).
– Electronic Service Delivery Implementation and Acceptance Strategy (UHK case HKU223, Aug. 15, 2002, setting Asia)
– The Free Internet Initiative in LaGrange, Georgia (HBS case 302-041, Feb 14, 2002, setting: US)
– DeRemate.com: Building a Latin American Internet Auction Site (HBS case 702-454, Jan 24, 2002, Setting: Latin America)
– iSteelAsia–2001 (HBS case 302-074, Dec. 17, 2001, setting: Asia)
– Business Innovation: The MTR’s eInstant Bonus Project (UHK case HKU201, July 26, 2002, setting: Asia)
– Monster.com: Success beyond the bubble (HBS case 802-024, Jan. 7, 2002, setting: global)
– Webvan (HBS case 602-037, Mar 13, 2003)
– Manheim Auctions, Communications of AIS, June, 1999, Volume 1 Article 20 http://cais.aisnet.org/articles/default.asp?vol=1&art=20 (setting: global)
– Rice Epicurian Shopping: Decadence or Destiny, Communications of AIS, October, 2002, Volume 9 Article 18 http://cais.aisnet.org/articles/default.asp?vol=9&art=18 (setting: Houston, TX)
– Dartcor Management Services Communications of AIS, October, 2002, Volume 9 Article 17 http://cais.aisnet.org/articles/default.asp?vol=9&art=17 (setting: USA)
– TRADECARD: Building A Global Trading Electronic Payment System, Communicaitons of AIS, October, 2001, Volume 7 Article 18 http://cais.aisnet.org/articles/default.asp?vol=7&art=18 (setting: global)
– Shopping.com: When E-Commerce Isn’t A Bargain, Communications of AIS, November, 1999, Volume 2 Article 22 http://cais.aisnet.org/articles/default.asp?vol=2&art=22 (setting: USA)
– Amazon.com: Exploiting the Value of Digital Business Infrastructure by L. Applegate and M. Collura HBS case number 800330 9/5/2000
– Charles Schwab, Inc.: Creating an International Marketspace, Ali F. Farhoomand ; Peter Lovelock ; Maria J. Cascales, University of Hong Kong case study HKU067 (available at the HBS Publishing site) published January 2000
– Submarion.co: The Challenges of B2C E-Commerce in Latin America, by Lynda Applegate et al., HBS Case 9-801-350, published June 2001
– Barnesandnoble.com series by Jeffrey Rayport and Dickson Louie, HBS case 9-901-023 Published February 2001.
– Tellme Networks, Inc. by Thomas Eisenmann and Nichole Tempest, HBS case 801-319, published November 2000.
– Alibaba.com by Warren McFarlan, Carin-Isabel Koop and David Lane, HBS case 301-047 published November 30, 2000
– Sun Microsystems: Realizing the Potential of Web Technologies by Robert Austin and Mark Cotteleer, HBS case 198-007, published December 1998.
– The iPremier Co: Denial of Service Attack by Robert Austin, Larry Leibrock and Alan Murray HBS case 601-114, published May 2001.
– SAFECO: Leveraging the Web in a Knowledge-Based Service Industry, Debabroto Chatterjee and Leonard M. Jessup, Idea Publishing Group, 17 pages, IT5578, (setting: U.S.)
– E*Trade Securities, Inc., Pioneer On-Line Trader, Struggles to Stay on Top, Adam Elegant and Ramiro Montealegre, Idea Publishing Group, 26 pages, IT5588, (setting: U.S.)
– ACEnet: Facilitating Economic Development Through Small Business Electronic Commerce, Craig Van Slyke, France Belanger, and Marcy Kittner, Idea Publishing Group, 20 pages, IT5590, (setting: U.S.)
– DataNaut Incorporated: Growing Pains of a Small Company on the Verge of an Internet Revolution, Nancy Shaw and Joan O’Reilly, Idea Publishing Group, 11 pages, IT5598, (setting: U.S.)
– The Foreign Banks’ Influence in Information Technology Adoption in the Chinese Banking System, Michelle W.L. Fong, Idea Publishing Group, 21 pages, IT5608, (setting: China)
– Seabord Stock Exchange’s Emerging E-Commerce Initiative, Linda Knight and Theresa A. Steinbach, Idea Publishing Group, 14 pages, IT5623, (setting: U.S.)
– Enterprise Information Portal Implementation: Knowledge Sharing Efforts of a Pharmaceutical Company, Allison Manning and Suprateek Sarker, Idea Publishing Group, 17 pages, IT5632, (setting: U.S.)
– A Three-Tiered Approach to Global E-Commerce: Experiences of NuSkin International, David Paper and Ken Tingey, Idea Publishing Group, 23 pages, IT5636, (setting: U.S.)
– Growth and Consolidation in the Spanish-speaking E-Commerce Market, Roberto Vinaja, Idea Publishing Group, 18 pages, IT5638, (setting: Latin America)
– Inca Foods: Reaching New Customers Worldwide, Martin Santana, Jaime Serida and Antonio Diaz, Idea Publishing Group, 23 pages, IT5639, (setting: Peru)
– Reality vs. Plan: How Organizational E-Commerce Strategies Evolve, David Gordon and James Skibo, Idea Publishing Group, 16 pages, IT5640, (setting: U.S.)
– Student Advantage Captures the College Market through an Integration of Their On and Offline Business, Margaret O’Hara and Hugh J. Watson, Idea Publishing Group, 21 pages, IT5641, (setting: U.S.)
– Turning E-Commerce Theory into Action in Ireland: Taming the Celtic Tiger, Ira Yermish and Dale A. Bondanza, Idea Publishing Group, 15 pages, IT5642, (setting: Ireland)
– Lone River Winery Company: A Case of Virtual Organisation and Electronic Business Strategies in Small and Medium-Sized Firms, Emmanuel O. Tetteh and Edith Cowan, Idea Publishing Group, 14 pages, IT5647, (setting: Australia)
– The Impact of E-Commerce Technology on the Air Travel Industry, Gasson, Idea Publishing Group, 16 pages, IT5668, (setting: Worldwide)
– Web-enabling for Competitive Advantage: A Case of Himalayan Adventures, Luvai Motiwalla and Azim Hashimi, Idea Publishing Group, 16 pages, IT5671, (setting: Worldwide)
– Modeling Back Office Operations at Greenfield Online’s Digital Consumer Store, Gerard M. Campbell, Christopher L. Huntley, and Michael R. Anderson, Idea Publishing Group, 12 pages, IT5676, (setting: U.S.)
– Enabling B2B Marketplaces: The Case of GE Global Exchange Services, James Paul, Schiro Withanachchi, Robert Mockler, Marc E. Gartenfled, William Bisline and Dorothy Dologite, Idea
Chapter 8: The MIS Organization

– Postgirot Bank and Provment AB: Managing the Cost of IT Operations (HBS case 302-061, Feb. 26, 2002, setting: Sweden)
– Administrative Data Project (A) (HBS case 803-051, Feb. 19, 2003, setting: Boston)
– Microsoft Security Response Center (A) (Ivey case study 901E19, Jul 25, 2001, setting: USA)
– Cisco Systems, Inc, Richard Nolan and Kelley Porter, HBS case 398-127
– Xerox Corp.: Leadership of the Information Technology Function; HBS, Lynda Applegate, Case 191-024.
– The Information Plan for Celerity Enterprises, Inc.: A Teaching Case, Laurie Schatzberg, Idea Publishing Group, 27 pages, IT5513, (setting: U.S. and International)
– The Training Challenge: Installing a POS for Improved Reporting and Customer Satisfaction, Janette Moody and David Jordan, Idea Publishing Group, 18 pages, IT5572, (setting: U.S.)
– Information Systems & Technology Outsourcing: Case Lessons from “TravelTrack”, Jeremy Rose and Ray Hackney, Idea Publishing Group, 12 pages, IT5580, (setting: U.K.)
– Large-Scale Sustainable Information Systems Development in a Developing country: The Making of an Islamic Banking Package, Adekunle Okunoye, Idea Publishing Group, 16 pages, IT5680, (setting: International)
– How to Successfully Manage an IT Department Under Turbulent Conditions: A Case Study, Awie Leonard, Idea Publishing Group, 18 pages, IT5684, (setting: South Africa)
Chapter 9: Funding IT
– Dakota Office Products (HBS case 102-021, Aug. 7, 2001, setting: US–note: this is an accounting case about ABC with an MIS slant.)
– Siemens ShareNet: Building a Knowledge Network (HBS case 603-036, Nov. 5, 2002)
– Postgirot Bank and Provment AB: Managing the Cost of IT Operations (HBS case 302-061, Feb. 26, 2002, setting: Sweden)
– Andia Bottling Co. (HBS case 102-040, Oct. 1, 2002, setting: South America)
– Monster.com: Success beyond the bubble (HBS case 802-024, Jan. 7, 2002, setting: global)
– Alibris (A) (HBS case 601-111, Mar. 13, 2002, setting: internet)
– Evaluating the Integrated Measurement and Evaluation System IMES: A Success Story, September 1999, Communications of AIS, Volume 2 Article 15 http://cais.aisnet.org/articles/default.asp?vol=2&art=15 (setting: Greece)
– Information Technology,Process Reengineering, and Performance Measurement: A Balanced Scorecard Analysis of Compaq Computer Corporation, Communications of AIS, February, 1999, Volume 1 Article 8 http://cais.aisnet.org/articles/default.asp?vol=1&art=8 (setting: USA)
– TDG Engineering: Do We Really Need Another Upgrade? Communications of AIS, February, 2002 , Volume 8 Article 17 http://cais.aisnet.org/articles/default.asp?vol=8&art=17 (setting: USA)
– Dartcor Management Services Communications of AIS, October, 2002, Volume 9 Article 17 http://cais.aisnet.org/articles/default.asp?vol=9&art=17 (setting: USA)

Chapter 10: Project Management
– SinoSecurities.com (HBS case 302-072, Dec. 10, 2001, setting: China)
– Government E-Procurement: Electronic Tendering System in the Hong Kong SAR (UHK case HKU238, June 25, 2002, setting: Hong Kong)
– The Free Internet Initiative in LaGrange, Georgia (HBS case 302-041, Feb 14, 2002, setting: US)
– Administrative Data Project (A) (HBS case 803-051, Feb. 19, 2003, setting: Boston)
– The Perils of Ignoring “Systems 101”: Recovering from Mishaps at Two Small Companies, Communications of AIS, April, 2002, Volume 8 Article 24 http://cais.aisnet.org/articles/default.asp?vol=8&art=24 (setting: USA)
– DxR Case Study, Communications of AIS, March 2000, Volume 3 Article 5 http://cais.aisnet.org/articles/3-5/default.asp?View=html&x=31&y=9 (setting: small town Illinois)
– Network Implementation Project in the State Sector in Scotland: The Influence of Social and Organizational Factors, Ann McCready and Andrew Doswell, Idea Publishing Group, 15 pages, IT5506, (setting: International – Scotland)
– The Application of IT for Competitive Advantage at Keane, Inc., Mark R. Andrews and Raymond Papp, Idea Publishing Group, 19 pages, IT5509, (setting: International – Scotland)
– Managing the NICS Project at the Royal Canadian University, Charalambos L. Iacovou, Idea Publishing Group, 12 pages, IT5550, (setting: International – Canada)
– Systems Requirements and Prototyping, Vincent Yen, Idea Publishing Group, 14 pages, IT5559, (setting: U.S.)
– Recognizing Runaway IS Projects When They Occur: The Bank Consortium Case, J. C. Mann, Idea Group Publishing, 8 pages, IT 5616, (setting: U.S.)
– The T1-Auto Inc. Production Part Testing Process: A Workflow Automation Success Story, Charles Cain, Thomas W. Lauer and Eileen Peacock, Idea Publishing Group, 14 pages, IT5658, (setting: Australia)
– A Dream Project Turns into a Nightmare: How Flawless Software Never Got Implemented, V. Roy and B.A. Aubert, Idea Group Publishing, 8 pages, IT 5660, (setting: Canada)
– Large-Scale Sustainable Information Systems Development in a Developing country: The Making of an Islamic Banking Package, Adekunle Okunoye, Idea Publishing Group, 16 pages, IT5680, (setting: International)
Chapter 11: Knowledge Management
– IntellectExchange, Inc. (HBS case 802-113, Dec. 7, 2001, setting Boston, MA)
– Siemens ShareNet: Building a Knowledge Network (HBS case 603-036, Nov. 5, 2002)
– The PricewaterhouseCoopers KnowledgeCurve and the Spinning off of PwC Consulting (HKU case HKU221, Sept. 30, 2002, setting: Asia-Pacific)
– Knowledge Management at Ernst & Young by Miklos Saryary and Ann Marie Chard, Stanford University, Available at HBS Press: http://www.hbsp.harvard.edu/hbsp/prod_detail.asp?M291
– Buckman Laboratories (A) by William Fulmer, Harvard Business School Case number 800160, available at HBS Press: http://www.hbsp.harvard.edu/hbsp/prod_detail.asp?800160
– Knowledge Management at Andersen Consulting by Morten Hansen and Tom Davenport, Harvard Business School Press case 499032, July 1999 Available at: http://www.hbsp.harvard.edu/hbsp/prod_detail.asp?499032
– SAFECO: Leveraging the Web in a Knowledge-Based Service Industry, Debabroto Chatterjee and Leonard M. Jessup, Idea Publishing Group, 17 pages, IT5578, (setting: U.S.)
– Enterprise Information Portal Implementation: Knowledge Sharing Efforts of a Pharmaceutical Company, Allison Manning and Suprateek Sarker, Idea Publishing Group, 17 pages, IT5632, (setting: U.S.)
– Spreadsheets as Knowledge Management Documents: Knowledge Transfer for Small Business Web Site Decisions, Stephen Burgess and Don Schauder, Idea Publishing Group, 17 pages, IT5686, (setting: Australia)
Chapter 12: Ethics, Privacy, Social Responsibility and Security

– AOL, Cisco, Yahoo!: Building the Internet Commons (HBS case 302-088, Mar. 26, 2002, setting: USA)
– Digital Certificates and Signatures: Microsoft Corporation (UHK case HKU203, Jul 12, 2002, setting: global)
– Lotus Marketplace: Households… managing information privacy concerns. Culnan, M. J., & Smith, H. J. (1995). In Johnson, D. G. & Nissenbaum, H. (Eds.). Computers, Ethics, and Social Values. Englewood Cliffs, NJ: Prentice-Hall, 269-278.
– The Lessons of the Lotus MarketPlace: Implications for Consumer Privacy in the 1990’s by Mary Culnan, available at the CPSR website: http://www.cpsr.org/conferences/cfp91/culnan.html
– Incident at Waco Manufacturing, by John Sviolka, HBS Publishing, Case Number 189142 (March 1990)
– Competitive Information Policy at Pratt and Whitney by Lynn Sharpe Paine, HBS Publishing, Case Number 394154 (July 1994)
– The Free Internet Initiative in LaGrange, Georgia (HBS case 302-041, Feb 14, 2002, setting: US)
– Microsoft Security Response Center (A) (Ivey case study 901E19, Jul 25, 2001, setting: USA)